Last updated: January 7, 2026
Propera takes the security of user data seriously. This Security Policy outlines the measures we take to protect information stored and processed through the Propera platform.
While no system can be guaranteed to be completely secure, we implement reasonable technical and organizational safeguards appropriate for the nature and stage of our Service.
1. Infrastructure Security
- The Propera platform is hosted on secure, reputable cloud infrastructure providers.
- Production systems are logically separated from development and testing environments.
- Access to infrastructure is restricted to authorized personnel only.
2. Access Controls
- User accounts are protected by authentication mechanisms.
- Internal access to systems and databases is limited based on role and necessity.
- Administrative access is restricted and logged where feasible.
Users are responsible for safeguarding their own account credentials.
3. Data Protection
- Sensitive data is transmitted over encrypted connections (HTTPS).
- Reasonable measures are taken to protect stored data from unauthorized access.
- We limit access to user data to what is required to operate and support the Service.
4. Application Security
- The application is developed using standard secure coding practices.
- Inputs are validated to reduce the risk of common vulnerabilities.
- Dependencies and third-party services are selected with security considerations in mind.
5. Third-Party Services
We rely on trusted third-party providers for services such as:
- Hosting and infrastructure
- Analytics
- Email and communications
- Payments (when applicable)
These providers may process limited data on our behalf and are selected based on reliability and security posture.
6. Monitoring and Incident Response
- We monitor system behavior to identify potential security issues.
- If a data security incident is detected, we will take reasonable steps to investigate, contain, and remediate the issue.
- Where legally required, affected users will be notified of material incidents.
7. Data Retention and Deletion
- User data is retained only as long as necessary to provide the Service or meet legal obligations.
- Users may request account deletion, subject to applicable retention requirements.
8. User Responsibilities
Users play an important role in security. You agree to:
- Use strong, unique passwords
- Keep login credentials confidential
- Notify us promptly of suspected unauthorized access or security issues
9. Security Limitations
Despite our efforts:
- No method of transmission or storage is fully secure
- We cannot guarantee protection against all threats
The Service is provided "as is" and security measures may evolve as the platform grows.
10. Changes to This Policy
We may update this Security Policy from time to time to reflect changes in practices or technology. Updates take effect when posted.
11. Contact
If you believe you have identified a security vulnerability or have questions about this policy, contact us at:
support@getpropera.com